Terms & Conditions - Evolve AI Solutions

This document outlines the terms and conditions for the provision of consultancy services by Evolve AI Solutions.

1. The Agreement

This Agreement is made between Ryan Owen Pinder trading as Evolve AI Solutions ('the Consultant', 'we', 'us') and you, the Client ('you').
This Agreement, along with the specific Scope of Work provided to you for your chosen service package, constitutes the entire agreement between us.

2. Definitions

'Services' means the consultancy and/or training services to be provided by the Consultant as detailed in the Scope of Work.
'Deliverables' means any reports, guides, cheat sheets, or other materials to be provided by the Consultant as part of the Services.
'Fees' means the fees payable by the Client for the Services.
'Confidential Information' means any information shared by either party that is not in the public domain, relating to their business, finances, or operations.

3. Scope of Services & Deliverables

The Consultant shall provide the Services to the Client in accordance with the terms of the specific service package purchased (e.g., "AI Kickstart Report," "AI Accelerator Session," "AI Deep Dive & Training").
A detailed description of what is included and the specific Deliverables for each package will be provided in a separate Scope of Work document or email confirmation before the commencement of the Services.
Exclusions: For the avoidance of doubt, the Services do not include:
- The implementation or integration of any recommended software or AI tools on behalf of the Client.
- The ongoing management or maintenance of any AI platform or system.
- The creation of content (e.g., social media posts, blog articles) on behalf of the Client, unless explicitly stated as a deliverable. The Consultant's role is to provide advice, guidance, and training to enable the Client to perform these tasks.

4. Fees & Payment Terms

The Fees for the Services shall be as set out in the Scope of Work or as listed on the Consultant's official website at the time of purchase.
Unless otherwise agreed in writing, all Fees are payable in full and in advance of the provision of any Services or Deliverables.
All payments are to be made in Pounds Sterling (£) via the payment methods specified by the Consultant.
Cancellations & Rescheduling: For live sessions (consultations or training), the Client must provide at least 48 hours' notice to reschedule. Cancellations made with less than 48 hours' notice may result in the forfeiture of the session fee at the Consultant's discretion.
Any additional work requested by the Client that falls outside the original Scope of Work will be subject to a separate agreement and additional fees.

5. Client Obligations

The Client agrees to provide the Consultant with all necessary information, data, and access required for the Consultant to perform the Services, in a timely and accurate manner. This includes the completion of any pre-session surveys.
The Client acknowledges that the Consultant's ability to provide the Services is dependent on the Client's full and timely cooperation. The Consultant shall not be liable for any delays caused by the Client's failure to provide necessary information.
The Client warrants that they have the legal right and authority to provide any data or information shared with the Consultant and to enter into this Agreement.
Data Backup: The Client is solely responsible for maintaining their own backups of their data, websites, and any other systems. The Consultant will not be liable for any loss of data.

6. Confidentiality & Data Protection

Both parties agree to keep all Confidential Information private and not to disclose it to any third party, unless required by law.
The Consultant will handle any personal data provided by the Client in accordance with applicable UK data protection laws, including the GDPR. The Consultant's Privacy Policy (to be provided on the official website) outlines how data is collected, used, and stored.
This obligation of confidentiality shall remain in effect even after the termination of this Agreement.
The Consultant may wish to use the Client's name and a general description of the services provided in promotional materials. The Consultant will obtain the Client's explicit written consent before doing so or using any testimonial.

7. Intellectual Property (IP)

The Consultant shall retain ownership of all pre-existing intellectual property, methodologies, know-how, and any generic materials used or developed in the course of providing the Services (including but not limited to the "Small Business Prompt Pack" and "The Educator's AI Toolkit").
Upon full payment of the Fees, the Consultant grants the Client a non-exclusive, perpetual, royalty-free license to use any Deliverables created specifically for the Client (such as a personalised report or training recording) for their own internal business purposes.
The Client may not reproduce, resell, or distribute any Deliverables provided by the Consultant to any third party without the prior written consent of the Consultant.

8. Disclaimers and Limitation of Liability

AI Disclaimer: The Client acknowledges that Artificial Intelligence is a rapidly evolving field. The Consultant will provide advice and recommendations to the best of their ability based on current knowledge. However, the Client understands that outputs from AI tools can sometimes be inaccurate, incomplete, or contain biases ("hallucinations"), and that all AI-generated content or suggestions should be independently verified and reviewed by a human before use.
No Guarantee of Results: The Consultant provides services to assist the Client in understanding and utilising AI tools. The Consultant makes no guarantee of any specific business outcome, increase in profits, or other results from the provision of the Services. The Client is responsible for the implementation and consequences of any actions taken based on the Consultant's advice.
Third-Party Tools & Services: The Consultant may recommend the use of third-party software, platforms, or services (e.g., ChatGPT, Google Workspace). The Client acknowledges that these are separate entities, and the Consultant is not responsible for the performance, availability, security, pricing, or terms of any third-party service. The Client is responsible for reviewing and agreeing to the terms of any third-party service they choose to use.
Limitation of Liability: To the maximum extent permitted by law, the total aggregate liability of the Consultant to the Client under this Agreement shall not exceed the total Fees paid by the Client for the specific Services from which the claim arises. This limitation does not apply to liability for death or personal injury caused by the Consultant's negligence, or for fraud.

9. Termination

Either party may terminate this Agreement by providing 14 days' written notice to the other party.
In the event of termination, the Client shall pay the Consultant for all Services provided up to the date of termination. If services were paid for in advance, the Consultant will provide a pro-rata refund for any work not yet commenced, at the Consultant's discretion.
Either party may terminate this Agreement immediately if the other party commits a material breach of these terms.

10. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

11. Governing Law & Jurisdiction

This Agreement and any dispute or claim arising out of it shall be governed by and construed in accordance with the law of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.